FREQUENTLY ASKED QUESTIONS

  1. General Information Q&A
    1. What is Top Tellers?
    2. I am a business owner, manager and/or professional. Where can I order?
    3. I am an end-user, what products are available for me to order from Top Tellers?
    4. I am a distributor, reseller and/or wholesaler. How can I distribute Top Tellers brands?
    5. I am a sales representative, how do I become involved with Top Tellers?
    6. I am a brand owner, how do I offer my brand on the Top Tellers platform?
    7. Do you offer packages and opening deals on your platform?
    8. Do you provide education on how to use the platform?
    9. Where can I find the nearest stockist in my area?
    10. Do you have any rewards programs?
    11. What is Top Tellers Club?
    12. How I can access Top Tellers Club?
    13. Do I need a different login to access Top Tellers Club?
    14. What do I need to do to earn reward points on Top Tellers Club?
    15. How can I get in touch? I need some advice on what products to buy.
    16. I would love to join your team, how do I find out about job vacancies?
    17. I am an influencer how can I be involved with your brands?
    18. Are your products tested on animals?
  2. Managing your account
    1. How can I create an account?
    2. How can I delete my account?
    3. I am having trouble logging into my account. Can you help?
    4. How can I reset my password?
    5. Can I change my email address?
  3. Orders, payment and delivery
    1. What payment methods do you accept?
    2. Can I amend or change my order?
    3. How do I know my order has been completed?
    4. How do I know my order has been completed?
    5. How can I track my order?
    6. Do you ship worldwide?
  4. Returns and Exchanges
    1. How can I return my product?

General information Q&A

What is Top Tellers?

Top Tellers is a platform linking brands to professional hair and beauty salons and end-users.

I am a business owner, manager and/or professional. Where can I order?

If you are a business owner, manager and/or professional, click on this link to access the trade shop.
https://business.toptellers.shop/

I am an end-user, what products are available for me to order from Top Tellers?

For end-users, please click on the consumer shop. https://retail.toptellers.shop/

I am a distributor, reseller and/or wholesaler. How can I distribute Top Tellers brands?

If you are interested in becoming a distributor, reseller and/or wholesaler for our brands, please visit https://www.toptellers.com/join-the-team/reseller/ and fill out the form. Once we review the form, our team will reach out to you.

I am a sales representative, how do I become involved with Top Tellers?

If you are interested in becoming a sales representative for Top Tellers brands, please click on the link. https://www.toptellers.com/join-the-team/sales-representative/

I am a brand owner, how do I offer my brand on the Top Tellers platform?

We would love to hear from you and take part in your brand growth journey. Please reach out to us on https://www.toptellers.com/contact

Do you offer packages and opening deals on your platform?

To take advantage of our packages and opening deals please contact us on info@toptellers.com

Do you provide education on how to use the platform?

Yes, education can be purchased on Top Tellers Club and freely available when purchasing selected packages and opening deals.

Where can I find the nearest stockist in my area?

To find the nearest distributor or reseller please visit our page https://www.toptellers.com/locations-and-partners/

Each distributor has an address and contact details for easy reach.

Do you have any rewards programs?

Yes, Top Tellers Club offers a unique rewards program that rewards you for your loyalty. You also can share the success with our customers.

What is Top Tellers Club?

Top Tellers Club is an exclusive online education hub that connects industry artists with hair and beauty professionals.

Educators can deliver their content on Top Tellers Club and expand their audience. 

Hair and beauty artists can learn from the vast courses offered via the Top Tellers Club platform. 

Top Tellers Club also offers a reward program for our customers when they shop for products or education from our brands, through the platform. 

For more information, please click here https://www.toptellers.club/

How can I access Top Tellers Club?

Top Tellers Club can be accessed on this link toptellers.club

Do I need a different login to access Top Tellers Club?

No, your login for Top Tellers platform can grant you access to the Top Tellers Club.

What do I need to do to earn reward points on Top Tellers Club?

Your points and membership status are automatically calculated and added into your Top Tellers Club membership.

How can I get in touch? I need some advice on what products to buy.

We are here to help! Our online and offline chat is available for you to communicate with us.

For general requests please fill out the form on the link https://www.toptellers.com/contact or you can email us via info@toptellers.com

I would love to join your team, how do I find out about job vacancies?

The current Top Tellers Job positions are available via the company’s jobs website. For more information, please visit  https://www.toptellers.com/career

If you have what it takes, fill in the form there or send your resume to career@toptellers.com

We look forward to hearing from you!

I am an influencer how can I be involved with your brands?

For further collaboration, please fill out the form on the link https://www.toptellers.com/contact or you can email us via info@toptellers.com

Looking forward to hearing from you!

Are your products tested on animals?

No. None of our products are tested on animals. Many of the products we offer are vegan friendly or cruelty free. We are commited to sources ethical raw material.

Managing your account

How can I create an account?

To register for TopTellers.com, all you need to do is to click on the following links.

For retail customers: https://retail.toptellers.shop/account/login

For business customers: https://business.toptellers.shop/account/login

Provide your first name and last name, email address, password and your shipping and billing address.

How can I delete my account?

To delete your account please contact us via email info@toptellers.com

I am having trouble logging into my account. Can you help?

We are sorry to hear your having some difficulties logging into your account. Please contact our Customer Service here https://www.toptellers.com/contact

How can I reset my password?

To reset your password, click I have forgotten my password on the Login page. 

Enter your email address, and we will send you a link to reset your password.

Can I change my email address?

You can change your account email address and password on the My Account section or send us an email to info@toptellers.com. All your email subscriptions and order confirmations will be sent to your new email.

Orders, payment and delivery

What payment methods do you accept?

We currently accept Visa, MasterCard and direct bank transfer.

We will pack and dispatch your order as soon as we receive a successful payment.

Can I amend or change my order?

In most cases orders are final, however if you reach out to us prior to the dispatch we might be able to change your order.

How do I know my order has been completed?

As soon as you have completed the payment of your order, you’ll receive an order confirmation email advising you of the expected delivery date of your item(s). Please double check your order confirmation to ensure it is all correct.

How can I track my order?

When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order has been placed.

The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email.

To track an order on toptellers.com, visit My Account section. You will need to sign in to access your account information.

Do you ship worldwide?

Yes, we ship to most countries. Cost and documentation for custom clearance for an international shipment may vary. Please double check the clearance requirements for countries outside the European Union prior to placing your order.

Returns and exchanges

How can I return my product?

Top Tellers accepts consumer returns within 14 days and without giving reasons and without penalties. Top Tellers should be notified and shall not accept any returns made if the original packaging or products have been used or opened.

If you are not satisfied with your purchase for any reason, please visit  https://www.toptellers.com/terms-and-conditions for more information.